Author Archives: Scott Gillespie

Learn, Network and Vote at GBTA’s Convention

GBTA’s annual convention (Aug. 4-7 in San Diego) offers great opportunities to learn about the corporate travel industry, network with peers and vote on the future of GBTA. I’m teaching this travel data workshop on Sunday, Aug. 4th from 9am … Continue reading

Posted in Education, Managed Travel 2.0 | Tagged , , | Leave a comment

Pain-less TMC RFP Process

Anyone who’s worked on a TMC RFP knows what a royal pain in the butt these projects are.  Lots of reasons for this – it’s an infrequently sourced category, there are no standard data elements, questions or pricing schedules, and … Continue reading

Posted in Innovation, Travel Procurement | Tagged , , | 7 Comments

Black Car Cost Control

Jeff LaFave, founder and CEO of SummitQwest, has mastered the art of controlling black car costs for his corporate clients.  If you’re keen to see 15% savings in this category, read on… A big pain in black car spend management … Continue reading

Posted in Ground Transport, Spend Categories, Travel Procurement | Tagged , , | 3 Comments

It’s Time For a New Generation of Travel Management

Next year will mark the 20th anniversary of the dawn of modern travel management. In 1994 Delta cut commissions to travel agents, turned travel departments into cost centers overnight, and ushered in the need for more sophisticated management of the … Continue reading

Posted in Innovation, Managed Travel 2.0, Travel Management | Tagged , , | Leave a comment

AA-US Merger Implications for Gov and Biz Travel

This morning I pointed out some new frontiers in managed travel to the Society of Government Travel Professionals.  Things like traveler friction, trip tailoring, edit rights, Managed Travel 2.0 and traveler dashboards, along with their implications for the government travel … Continue reading

Posted in Airlines, Spend Categories, Travel Industry, Travel Procurement, Travel Suppliers | Tagged , | 4 Comments

Will Managed Travel 2.0 Do Away With Discounts?

A colleague recently asked if travel suppliers will continue to offer discounts in the world of Managed Travel 2.0. “Why would suppliers offer discounts under this open booking format?  Why would they simply not let their revenue management team set … Continue reading

Posted in Managed Travel 2.0, Travel Management | Tagged , , | 2 Comments

What’s the airline’s cost of your ticket?

How helpful would it be to know the airline’s cost of any ticket? Procurement pros often use cost modeling to estimate profit margins, then use that as  context for price negotiations. But airline pricing doesn’t depend much (some would say … Continue reading

Posted in Airlines, Data, Innovation, Travel Procurement | Tagged , , | 9 Comments

The End of Travel Data Darkness

This is the year in which travel data darkness begins to die. By data darkness, I mean the opacity of travel booking data made outside of company-approved booking channels.  Exhibit A – hotel bookings made on Brand.com. Given that most … Continue reading

Posted in Innovation, Managed Travel 2.0, Travel Management | Tagged , , , | 23 Comments

When To Greenlight an Open Booking

When does it make sense for travelers to book outside the corporate channel?  Whenever you can get through each of these three gates: 1) Will the open booking data be acquired quickly by the corporate traveler security system?  This is … Continue reading

Posted in Innovation, Managed Travel 2.0, Travel Management, Travel Policy | Tagged , , , | 9 Comments

The Future for Travel Management Companies

Managed Travel 2.0 has a huge implication for travel management companies (TMCs). Namely, the business model for TMCs is going to change.Here’s how I see it: Fifth in a series on Managed Travel 2.0 First, let’s start with the core … Continue reading

Posted in Managed Travel 2.0, Travel Industry, Travel Management | Tagged , , , , | 33 Comments