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This blog is for anyone involved in the travel industry. I focus mostly on the procurement and management of corporate travel, with a bent toward best practices and innovation.
Author Archives: Scott Gillespie
Why Traveler Friction Matters. 1st in a Series
This series is based on my keynote speech given at the Beat Live. Traveler Friction vs Travel Policies Travel programs depend on travel policies for savings. See how the blue line curves down, just like we expect? Travel policies … Continue reading
Managed Travel 2.0 – Explanation and Implications
What do chickens and travelers have in common? Both might be better off without fences. That’s one of the issues I raised today at The Beat Live’s closing speech. This speech covered The driving forces behind Managed Travel 2.0 and … Continue reading
Posted in Education, Innovation, Managed Travel 2.0, Travel Management, Travel Policy
Tagged managed travel 2.0, MT 2.0, Travel Policy, unmanaged travel
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GBTA Prezos: Hit 1 Home Run, Struck 2 Nerves
Evan Konwiser and I presented the “Managed Travel 2.0″ session at GBTA’s Global Convention last month. The presentation was well received – lots of good discussion in the session, and after, about the implications of this form of travel management. … Continue reading
Posted in Education, Innovation, Managed Travel 2.0, Travel Management
Tagged managed travel 2.0, travel innovation
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From Friction to Fire at GBTA
The sparks are flying. No, not about GBTA’s IP policies – we got that resolved a couple of weeks ago. Thanks to all who weighed in on that – GBTA leadership heard you loud and clear. This is much, much … Continue reading
Why Bother Managing Travel?
That’s a serious question, after reading this recent GBTA report. The key findings, covered in more detail here, show that unmanaged travelers achieve better business trips, are more satisfied with their business travel – and here’s the kicker – don’t … Continue reading
Posted in Managed Travel 2.0, Travel Management, Travel Policy
Tagged managed travel 2.0, traveler-centric, unmanaged travel
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The Curious Case Against Managing Travel
Achieve better trips. Increase traveler satisfaction. Spend less on travel. That’s the trifecta of travel management, isn’t it? So which horse would you bet on to deliver these wins – the one with, or without, a jockey? The managed travel … Continue reading
GBTA’s Problematic IP Policy
GBTA has implemented a strong – and fundamentally wrong – intellectual property (IP) policy. I’m raising the issue here to ask your help in getting GBTA back on track. I’ve run out of patience trying to do this on my … Continue reading
SmartTrip Delivers Shared Travel Savings – Bravo!
Travel managers have a powerful new tool to coax more savings from their travelers. Runzheimer’s new SmartTrip tool solves the problem with a simple equation: Good Trip Budgeting + Traveler Self-Interest = Shared Savings How it works: The traveler enters … Continue reading
Posted in Cool Tools, Innovation, Managed Travel 2.0, Travel Policy, Travel Technology
Tagged gamification, shared savings, SmartTrip, travel budgeting
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KPI Toolkit for Travel Managers
Looking for some fresh thinking on the travel KPI front? Help is at hand! Four of us took up Paul Tilstone‘s challenge to create a set of Key Performance Indicators for travel category managers. Nicolas Borel, Torsten Kriedt, James Westgarth … Continue reading
