Author Archives: Scott Gillespie

It’s Time For a New Generation of Travel Management

Next year will mark the 20th anniversary of the dawn of modern travel management. In 1994 Delta cut commissions to travel agents, turned travel departments into cost centers overnight, and ushered in the need for more sophisticated management of the … Continue reading

Posted in Innovation, Managed Travel 2.0, Travel Management | Tagged , , | Leave a comment

AA-US Merger Implications for Gov and Biz Travel

This morning I pointed out some new frontiers in managed travel to the Society of Government Travel Professionals.  Things like traveler friction, trip tailoring, edit rights, Managed Travel 2.0 and traveler dashboards, along with their implications for the government travel … Continue reading

Posted in Airlines, Spend Categories, Travel Industry, Travel Procurement, Travel Suppliers | Tagged , | 4 Comments

Will Managed Travel 2.0 Do Away With Discounts?

A colleague recently asked if travel suppliers will continue to offer discounts in the world of Managed Travel 2.0. “Why would suppliers offer discounts under this open booking format?  Why would they simply not let their revenue management team set … Continue reading

Posted in Managed Travel 2.0, Travel Management | Tagged , , | 2 Comments

What’s the airline’s cost of your ticket?

How helpful would it be to know the airline’s cost of any ticket? Procurement pros often use cost modeling to estimate profit margins, then use that as  context for price negotiations. But airline pricing doesn’t depend much (some would say … Continue reading

Posted in Airlines, Data, Innovation, Travel Procurement | Tagged , , | 9 Comments

The End of Travel Data Darkness

This is the year in which travel data darkness begins to die. By data darkness, I mean the opacity of travel booking data made outside of company-approved booking channels.  Exhibit A – hotel bookings made on Brand.com. Given that most … Continue reading

Posted in Innovation, Managed Travel 2.0, Travel Management | Tagged , , , | 23 Comments

When To Greenlight an Open Booking

When does it make sense for travelers to book outside the corporate channel?  Whenever you can get through each of these three gates: 1) Will the open booking data be acquired quickly by the corporate traveler security system?  This is … Continue reading

Posted in Innovation, Managed Travel 2.0, Travel Management, Travel Policy | Tagged , , , | 9 Comments

The Future for Travel Management Companies

Managed Travel 2.0 has a huge implication for travel management companies (TMCs). Namely, the business model for TMCs is going to change.Here’s how I see it: Fifth in a series on Managed Travel 2.0 First, let’s start with the core … Continue reading

Posted in Managed Travel 2.0, Travel Industry, Travel Management | Tagged , , , , | 33 Comments

Key Principles of Managed Travel 2.0

Fourth in a series on Managed Travel 2.0 Freedom. That’s the big difference between managed and unmanaged travel. Under a managed travel program, travelers have some fence posts to abide by. The question is how much room to roam do … Continue reading

Posted in Managed Travel 2.0, Travel Management, Travel Policy | Tagged | 8 Comments

The Rise of Managed Travel 2.0

Third in a series on Managed Travel 2.0 Creativity is often born from conflict. For two decades, modern travel management has preached the virtues of travel policy compliance, use of preferred suppliers, and booking through the proper channels. See GE’s … Continue reading

Posted in Managed Travel 2.0, Travel Management, Travel Policy | Tagged , , , , , , , | 6 Comments

The Convenient Fiction of Program Optimization

Second in a series on Managed Travel 2.0 based on my keynote speech at the Beat Live.   Travel program optimization.  It sounds so desirable, doesn’t it? A worthy goal. A complicated process. A successful achievement. “Program optimization” is a phrase … Continue reading

Posted in Managed Travel 2.0, Travel Management, Travel Policy | Tagged , , | 6 Comments