Monthly Archives: January 2010

Savings Metrics, Rat Farms and KPIs Gone Bad

Decades ago, goes the story*,  the French colonialists grew tired of the rat population in Hanoi.  So the French offered a bounty on dead rats.  What happened?  The industrious Vietnamese began raising rats. Therein lies the trouble with metrics.  Be … Continue reading

Posted in Metrics and KPIs, Travel Management | Tagged , , | 5 Comments

Go to Some Good Conferences!

No question, I’m a fan of education and networking in the travel industry.  It’s hard to beat the value we get from the better conferences out there.  If you’re looking to improve your travel, meetings or procurement practices, then you … Continue reading

Posted in Education, Travel Management | Tagged | Leave a comment

Service Standards for Travel Suppliers?

A travel manager in Canada recently asked me for a set of standards that she might use in her Service Level Agreements (SLAs) with her contracted travel suppliers.  I had to admit that not only did I not have any … Continue reading

Posted in Metrics and KPIs, Travel Management, Travel Procurement, Travel Suppliers | Tagged , , , | 1 Comment

Most Popular Reads of 2009

This blog’s most popular posts involved innovation, fighting words, myths and data sources.  Not quite sure what this topical variety tells me about the direction I should take with this travel management blog in 2010, but stay tuned! (Sign up … Continue reading

Posted in Airlines, Data, Distribution, Innovation, Most Popular Posts | Tagged , , , | Leave a comment