Monthly Archives: February 2010

The Real Question Behind Travel ROI

Charles Petruccelli, President of Global Travel Services at American Express, sees great value in helping companies find their industry-optimized level of travel spend. Where American Express leads, the travel industry often follows.  So the quest for finding travel ROI isn’t … Continue reading

Posted in Innovation, Metrics and KPIs, Travel Management | Tagged | 5 Comments

Blogging from the Masters Program

Today and tomorrow I’ll give you my take on the topics covered here at the Masters Program in Washington, D.C.  This is a small invitation-only event that gets attended by a fairly senior crowd in the business travel industry. If … Continue reading

Posted in Education | Tagged | 6 Comments

Travel Benchmarking Done Well

Benchmarking is one of the most popular requests from travel managers – and one of the most difficult services to provide.  I’ve argued strongly that price benchmarking is wrong and worthless.  Not changing my tune on that one. Performance benchmarking, … Continue reading

Posted in Data, Metrics and KPIs, Travel Management | Tagged , , , , | 7 Comments

Airlines and Hotels: Two Sides of the Same Coin?

When it comes to buying airlines and hotels, there are some big differences. That may not be the case in the near future.  I think we’re beginning to see a shift – the beginning of a shift – away from … Continue reading

Posted in Airlines, Hotels, Travel Procurement, Travel Suppliers | Tagged , , | Leave a comment

Travel Needs More Innovation

Two observations really drove this point home for me last week.  The first came from Marc Hochman, a partner at A.T. Kearney with deep expertise in the procurement arena. Marc cited Kearney’s Assessment of Excellence in Procurement study of nearly … Continue reading

Posted in Innovation, Travel Management | 4 Comments

ROI on Travel and Meetings – Why Bother?

Have you noticed a surge of interest in measuring ROI on travel and meeting (T&M) spend?  I’ll get right to the point.  Trying to measure the return on travel or meeting spend is not worth the effort. It’s like taking … Continue reading

Posted in Metrics and KPIs, Travel Management | Tagged , , , | 15 Comments