Monthly Archives: March 2011

Focusing on Airfare Fuel Surcharges

With all the hue and cry for transparent pricing, buyers need to look more closely at fuel surcharges. For starters, spending on fuel surcharges probably dwarfs ancillary fees.  Why? Unlike ancillary fees, surcharges are not optional. They apply to every … Continue reading

Posted in Airlines, Travel Management, Travel Procurement | Tagged , , , | 2 Comments

Maturity Models for Travel Programs

Ever since working at AT Kearney, I’ve liked the concept of maturity models.  You might know them by the term “Stages of Excellence”, or some other label.  Done well, they are good at helping you quickly get a feel for … Continue reading

Posted in Travel Management, Travel Policy | Tagged , , , | 6 Comments

Buyers Right to be Crabby About LH’s Demands

Lufthansa (LH) has drawn a deep line in the corporate contracting sand this year. It is demanding financial clawbacks and access to detailed, perhaps unprecedented, corporate travel data in return for providing corporate discounted fares. More on this here. Many … Continue reading

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