Key Principles of Managed Travel 2.0

Fourth in a series on Managed Travel 2.0

Freedom. That’s the big difference between managed and unmanaged travel. Under a managed travel program, travelers have some fence posts to abide by. The question is how much room to roam do you give your travelers?

In Managed Travel 2.0, travelers have a great deal of freedom, bounded by a few vital limits.    Let’s look at each of MT 2.0’s key principles:

1. Shop anywhere – period.  Why ride against the tide?  Your travelers are doing this anyway.  Let’s acknowledge it, accept it and move on.

2. Book anyone – so long as the supplier is safe.  Travelers need to know who to avoid. Classifying suppliers on safety is a core responsibility of travel managers. Not much of a restriction, practically speaking.

But that “book anyone” bit – does that include non-preferred suppliers?  Oh, yes. Continue reading

The Rise of Managed Travel 2.0

Third in a series on Managed Travel 2.0

Creativity is often born from conflict.

For two decades, modern travel management has preached the virtues of travel policy compliance, use of preferred suppliers, and booking through the proper channels.

See GE’s description of its global travel program as Exhibit A.  It’s six sigma production line thinking at its best.  It’s the pursuit of travel program optimization via the logic of travel management.

But that policy-first approach frustrates travelers who have access to plenty of good consumer travel tools, who know the value of their time and their trips, and have no problem staying within their travel budget. For them, it’s all about the art of traveling.

Michael Tangney, Google’s travel program manager, gets credit for pioneering a new approach in 2008. Give travelers a target airfare.  If they book Continue reading