Monthly Archives: August 2015

Delta Makes On-time Bet; Leads on Total Cost of Travel

Remember when Delta capped commissions twenty years ago?  It shocked the industry. Transformed corporate travel programs into cost centers.   Re-wrote the buyer-TMC business model. Ushered in professional procurement practices. Overnight.  Wow. Well, Delta has done it again.  Much less drama … Continue reading

Posted in Airlines, Innovation, Metrics and KPIs, Travel Procurement | Tagged , , | 3 Comments