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This blog is for anyone involved in the travel industry. I focus mostly on the procurement and management of corporate travel, with a bent toward best practices and innovation.
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Monthly Archives: August 2015
Delta Makes On-time Bet; Leads on Total Cost of Travel
Remember when Delta capped commissions twenty years ago? It shocked the industry. Transformed corporate travel programs into cost centers. Re-wrote the buyer-TMC business model. Ushered in professional procurement practices. Overnight. Wow. Well, Delta has done it again. Much less drama … Continue reading
Posted in Airlines, Innovation, Metrics and KPIs, Travel Procurement
Tagged Delta Air Lines, on-time performance, Total Cost of Travel
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