Imagine giving management a choice between these two travel programs: “Nickels and Dimes” and “Goldmine”.
In the Nickels and Dimes program, they get travelers who are more burned out, more likely to quit, have less productivity, report higher rates of sickness, are less willing to travel, and for the kicker, produce 22% less effective trips.
In the Goldmine program, they get the opposite – happier, healthier, more productive travelers who are more willing to travel and – pay attention – produce more effective trips.
Of course the Goldmine program is going to be more expensive. Just like an iPhone is more expensive than a cheap flip phone…you get what you pay for.
And yet travel managers the world over are quite comfortable promoting the Nickels and Dimes program, and senior managers believe it is the right way to manage their travel budgets.
But new evidence challenges the status quo. It shows the negative costs associated with a Nickels and Dimes program.
Here’s the proof: Travel Programs – Insights from US Road Warriors – 2017 It’s a quick read at 6 pages.
ARC, GBT and tClara sponsored this research into this hugely important issue of how travel programs affect road warriors and the impact of their trips.
The results are really clear. Travelers managed under cost-focused travel policies, like the Nickels and Dimes example, produce significantly worse business outcomes. Surely these programs are cheaper on the travel budget, but at what larger cost to the business?
If you are a travel manager or procurement buyer, you owe it to yourself and your company to take a fresh look at what type of business results your travel program could be delivering.
Let me know if you’d like to chat about how to get started. It’s a pretty easy path forward.
Scott@tclara.com or 440 248 4111