Category Archives: Distribution

Covers anythng related to how airlines and hotels distribute their inventory. Tyically involves GDSs, TMCs and OTAs (Global Distribution Systems, Travel Management Companies and Online Travel Agencies).

GBT’s Non-GDS Charge Makes Sense

Buyers have a new distribution dilemma. American Express GBT is phasing in a $10 surcharge for handling airline tickets from carriers who don’t use common industry channels for sales and settlement. (More coverage here, here and here.) Think of this as … Continue reading

Posted in Airlines, Distribution, Travel Management | 4 Comments

Two Steps Closer to a 2-Channel Future

Travel managers, you’re gonna need a two-channel booking strategy.  Maybe not this year, but fairly soon in the scheme of corporate travel time. The second shoe dropped last week, when The Company Dime broke the news (paywall, worth it) about airlines … Continue reading

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Why Lufthansa Will Change Our Industry for the Better

Lufthansa Group announced a bold move to charge 16 euros for each ticket issued through a GDS.  Like any other unilateral cost increase,  it’s unwelcome. Travel managers are fuming; many of you seem really angry. It reminds me of the … Continue reading

Posted in Airlines, Distribution, Travel Management | Tagged , , | 2 Comments

GDS Surcharges: What’s A Fair Price?

Now that Lufthansa Group has announced its €16 surcharge for bookings made in the GDS channel, let’s tackle the fundamental issue it raises. If the GDS channel offers a better value to corporate buyers, then what is  a fair price for … Continue reading

Posted in Airlines, Distribution, Travel Procurement | Tagged | 8 Comments

Lufthansa Accelerates Managed Travel 2.0

Lufthansa Group announced it will charge 16 Euros for each booking made in the GDS channel. This is a seismic event for the corporate travel industry for these reasons: Channel steering becomes a differentiator for legacy carriers GDS/TMC  and GDS/airline … Continue reading

Posted in Distribution, Managed Travel 2.0, Travel Management, Travel Procurement | Tagged , | 7 Comments

De-Commoditizing Airlines – A Long Road Ahead

Last week in Beijing I made the case for de-commoditizing the airlines.  Even though it was a friendly audience at the CASMA Fall Global Conference, there was some sharp discussion during Q&A.  Fair enough, as I skewered American’s handling of … Continue reading

Posted in Airlines, Distribution, Innovation, Travel Industry, Travel Suppliers | Tagged , , , , , | 2 Comments

Direct Connect By Google – Oh Yes

It’s a simple formula. Google Flight Search + Airlines’ Hunger for Direct Connect = Trouble for GDSs. You may think Google Flight Search is just another meta search tool.  I think it is a major step in a campaign to … Continue reading

Posted in Airlines, Distribution, Innovation, TIILTS, Travel Technology | Tagged , , , , | 14 Comments

An Open Approach to Travel Distribution?

Travel managers, watch this 2-minute video about the benefits of open API systems, and then ask yourself how it could – should – be applied to the travel industry: To me, this video makes the point beautifully that open systems … Continue reading

Posted in Airlines, Distribution, Travel Industry, Travel Technology | Tagged , , , | 4 Comments

TIILTS: Socially Aware Reservations

There’s got to be a way to cut through all the clutter when it comes to travel-related offers.  One solution may be to create socially aware offers tied to what’s known about the traveler. Start with  a booked (or just … Continue reading

Posted in Distribution, Innovation, TIILTS | Tagged , , , , , , , | 10 Comments

Four Barriers to Travel Innovation

I recently claimed in this webinar that the travel industry’s innovative golden years were in the 1990s, and that our industry hasn’t seen much innovation (with a capital I) since. Why the lack of innovation, you ask?  I listed three … Continue reading

Posted in Distribution, Innovation, Travel Industry | Tagged , | 14 Comments