Category Archives: Innovation

What’s The Real Goal of a Travel Program?

  Quick – name three metrics that travel managers care most about…and no, you can’t say savings, savings and savings. Savings, for sure, maybe followed by discounts and policy compliance, or average ticket price/room/car rate.    These are time-tested, industry-accepted, … Continue reading

Posted in Data, Innovation, Travel Management, Travel Procurement, Traveler Friction | Tagged , | 52 Comments

4 Services for Reducing Traveler Friction

Innovation and traveler friction are popular topics for you folks, so here are a few quick profiles of new ways to make life easier for travelers. DUFL – Allows travelers to travel without luggage.  A mashup of FedEx and your favorite … Continue reading

Posted in Cool Tools, Innovation, Traveler Friction | Tagged , | 3 Comments

Delta Makes On-time Bet; Leads on Total Cost of Travel

Remember when Delta capped commissions twenty years ago?  It shocked the industry. Transformed corporate travel programs into cost centers.   Re-wrote the buyer-TMC business model. Ushered in professional procurement practices. Overnight.  Wow. Well, Delta has done it again.  Much less drama … Continue reading

Posted in Airlines, Innovation, Metrics and KPIs, Travel Procurement | Tagged , , | 3 Comments

Pain-less TMC RFP Process

Anyone who’s worked on a TMC RFP knows what a royal pain in the butt these projects are.  Lots of reasons for this – it’s an infrequently sourced category, there are no standard data elements, questions or pricing schedules, and … Continue reading

Posted in Innovation, Travel Procurement | Tagged , , | 7 Comments

It’s Time For a New Generation of Travel Management

Next year will mark the 20th anniversary of the dawn of modern travel management. In 1994 Delta cut commissions to travel agents, turned travel departments into cost centers overnight, and ushered in the need for more sophisticated management of the … Continue reading

Posted in Innovation, Managed Travel 2.0, Travel Management | Tagged , , | Leave a comment

What’s the airline’s cost of your ticket?

How helpful would it be to know the airline’s cost of any ticket? Procurement pros often use cost modeling to estimate profit margins, then use that as  context for price negotiations. But airline pricing doesn’t depend much (some would say … Continue reading

Posted in Airlines, Data, Innovation, Travel Procurement | Tagged , , | 9 Comments

The End of Travel Data Darkness

This is the year in which travel data darkness begins to die. By data darkness, I mean the opacity of travel booking data made outside of company-approved booking channels.  Exhibit A – hotel bookings made on Brand.com. Given that most … Continue reading

Posted in Innovation, Managed Travel 2.0, Travel Management | Tagged , , , | 23 Comments

When To Greenlight an Open Booking

When does it make sense for travelers to book outside the corporate channel?  Whenever you can get through each of these three gates: 1) Will the open booking data be acquired quickly by the corporate traveler security system?  This is … Continue reading

Posted in Innovation, Managed Travel 2.0, Travel Management, Travel Policy | Tagged , , , | 9 Comments

Managed Travel 2.0 – Explanation and Implications

What do chickens and travelers have in common?  Both might be better off without fences. That’s one of the issues I raised today at The Beat Live’s closing speech.  This speech covered The driving forces behind Managed Travel 2.0 and … Continue reading

Posted in Education, Innovation, Managed Travel 2.0, Travel Management, Travel Policy | Tagged , , , | 4 Comments

GBTA Prezos: Hit 1 Home Run, Struck 2 Nerves

Evan Konwiser and I presented the “Managed Travel 2.0” session at GBTA’s Global Convention last month.  The presentation was well received – lots of good discussion in the session, and after, about the implications of this form of travel management. … Continue reading

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