Category Archives: Metrics and KPIs

The Hourly Cost of Air Travel

Road warriors, by definition, do a lot of traveling. All their airline tickets add up to some pretty big expenses, as do the hours they spend inside airplanes. Why not take those two pieces of data and show what it … Continue reading

Posted in Airlines, Data, Metrics and KPIs | Tagged , | 4 Comments

Delta Makes On-time Bet; Leads on Total Cost of Travel

Remember when Delta capped commissions twenty years ago?  It shocked the industry. Transformed corporate travel programs into cost centers.   Re-wrote the buyer-TMC business model. Ushered in professional procurement practices. Overnight.  Wow. Well, Delta has done it again.  Much less drama … Continue reading

Posted in Airlines, Innovation, Metrics and KPIs, Travel Procurement | Tagged , , | 3 Comments

Why Data Predicting Trumps Data Reporting

Quick – name a travel metric that your CFO would pay a lot of money to predict reasonably well. Next year’s travel savings? Maybe. Next year’s travel spend? Maybe.  But he won’t pick your firm’s future travel policy compliance rate, … Continue reading

Posted in Data, Metrics and KPIs, Travel Management | Tagged , | 3 Comments

A Brighter Way to Measure Travel’s Impact

For the amount of money firms spend on travel, surely they’d like to know the impact. There is an incredibly practical – and pretty easy –  way to answer this question. Forget about ROI – it’s too theoretical.  Skip Big … Continue reading

Posted in Metrics and KPIs, Sustainable Travel, Travel Management, Travel Policy, Traveler Friction | Tagged , , , | 8 Comments

Road Warrior Burnout: A Worthy Problem

Too much travel can cause anybody a load of stress.   Exhibit A is Brad Feld, one of Silicon Valley’s best-known angel/venture capitalists.  He lives in Colorado and was traveling 50-75% of the time.   He hit a wall.  Knew … Continue reading

Posted in Managed Travel 2.0, Metrics and KPIs, Travel Management, Travel Policy, Traveler Friction | Tagged , , , , | 2 Comments

Travel Data and Airline Sourcing Education Decks

You gotta love the 40 good folks who gave up a beautiful Sunday in San Diego to talk travel data.  I delivered a 6-hour workshop for GBTA on this topic, and am proud to report that not one person fell … Continue reading

Posted in Airlines, Data, Education, Metrics and KPIs | 2 Comments

I’m back in the analytics game with tClara

Many of you know that I sold my last company, Travel Analytics,  back in 2006.  I had a 5-year non-compete, and filled my time doing a fair amount of speaking and training, and of course writing here on whatever caught … Continue reading

Posted in Consultants, Data, Metrics and KPIs, Travel Procurement | Tagged , , | 10 Comments

KPI Toolkit for Travel Managers

A fresh look at travel KPIs and airfare benchmarks, designed for strategic management and executive briefings. Continue reading

Posted in Airlines, Data, Metrics and KPIs, Travel Management | Tagged , , , , , | 16 Comments

AirPlus Gets A+ on Ancillary Fees Report

AirPlus has cracked the code on reporting airline ancillary fees. Travel managers will find these reports extremely useful.  You’ll know with great  certainty what your travelers are buying from each airline. You’ll be able to answer important questions, such as: … Continue reading

Posted in Airlines, Data, Metrics and KPIs, Travel Policy, Travel Procurement | Tagged , , , , | 4 Comments

TIILTS: Better Travel Data Reporting

Quick, now – what’s the biggest innovation in travel data reporting over the last ten years? Dashboards or Balanced Scorecards?  Those trace back to 1987. Web-based travel reports?  Gotta be 15 years old, at least. Comparative price benchmarking? 15 years … Continue reading

Posted in Innovation, Metrics and KPIs, Travel Management, Travel Technology | Tagged , , , | 12 Comments