Category Archives: Metrics and KPIs

AirPlus Gets A+ on Ancillary Fees Report

AirPlus has cracked the code on reporting airline ancillary fees. Travel managers will find these reports extremely useful.  You’ll know with great  certainty what your travelers are buying from each airline. You’ll be able to answer important questions, such as: … Continue reading

Posted in Airlines, Data, Metrics and KPIs, Travel Policy, Travel Procurement | Tagged , , , , | 4 Comments

TIILTS: Better Travel Data Reporting

Quick, now – what’s the biggest innovation in travel data reporting over the last ten years? Dashboards or Balanced Scorecards?  Those trace back to 1987. Web-based travel reports?  Gotta be 15 years old, at least. Comparative price benchmarking? 15 years … Continue reading

Posted in Innovation, Metrics and KPIs, Travel Management, Travel Technology | Tagged , , , | 12 Comments

Stairsteps to Data Heaven

Why is it so damned hard to get great value from the sea of travel data out there? You’d think that corporate travel, a large and mature industry, would have cracked the code by now. And yet most buyers are … Continue reading

Posted in Data, Metrics and KPIs | Tagged , , , | 2 Comments

The Real Question Behind Travel ROI

Charles Petruccelli, President of Global Travel Services at American Express, sees great value in helping companies find their industry-optimized level of travel spend. Where American Express leads, the travel industry often follows.  So the quest for finding travel ROI isn’t … Continue reading

Posted in Innovation, Metrics and KPIs, Travel Management | Tagged | 5 Comments

Travel Benchmarking Done Well

Benchmarking is one of the most popular requests from travel managers – and one of the most difficult services to provide.  I’ve argued strongly that price benchmarking is wrong and worthless.  Not changing my tune on that one. Performance benchmarking, … Continue reading

Posted in Data, Metrics and KPIs, Travel Management | Tagged , , , , | 7 Comments

ROI on Travel and Meetings – Why Bother?

Have you noticed a surge of interest in measuring ROI on travel and meeting (T&M) spend?  I’ll get right to the point.  Trying to measure the return on travel or meeting spend is not worth the effort. It’s like taking … Continue reading

Posted in Metrics and KPIs, Travel Management | Tagged , , , | 15 Comments

Savings Metrics, Rat Farms and KPIs Gone Bad

Decades ago, goes the story*,  the French colonialists grew tired of the rat population in Hanoi.  So the French offered a bounty on dead rats.  What happened?  The industrious Vietnamese began raising rats. Therein lies the trouble with metrics.  Be … Continue reading

Posted in Metrics and KPIs, Travel Management | Tagged , , | 5 Comments

Service Standards for Travel Suppliers?

A travel manager in Canada recently asked me for a set of standards that she might use in her Service Level Agreements (SLAs) with her contracted travel suppliers.  I had to admit that not only did I not have any … Continue reading

Posted in Metrics and KPIs, Travel Management, Travel Procurement, Travel Suppliers | Tagged , , , | 1 Comment