Category Archives: Spend Categories

The Hourly Cost of Air Travel

Road warriors, by definition, do a lot of traveling. All their airline tickets add up to some pretty big expenses, as do the hours they spend inside airplanes. Why not take those two pieces of data and show what it … Continue reading

Posted in Airlines, Data, Metrics and KPIs | Tagged , | 4 Comments

GBT’s Non-GDS Charge Makes Sense

Buyers have a new distribution dilemma. American Express GBT is phasing in a $10 surcharge for handling airline tickets from carriers who don’t use common industry channels for sales and settlement. (More coverage here, here and here.) Think of this as … Continue reading

Posted in Airlines, Distribution, Travel Management | 4 Comments

Two Steps Closer to a 2-Channel Future

Travel managers, you’re gonna need a two-channel booking strategy.  Maybe not this year, but fairly soon in the scheme of corporate travel time. The second shoe dropped last week, when The Company Dime broke the news (paywall, worth it) about airlines … Continue reading

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Hotel RFP Hell: Is the End at Hand?

Let’s agree that all our friends and colleagues who are in the midst of yet another grueling hotel RFP season should have our sympathies. You’re dealing with big chunks of invisible hotel spend, crappy data on the visible spend, clunky RFP … Continue reading

Posted in Hotels, Travel Technology | Tagged , , , | 8 Comments

Delta Makes On-time Bet; Leads on Total Cost of Travel

Remember when Delta capped commissions twenty years ago?  It shocked the industry. Transformed corporate travel programs into cost centers.   Re-wrote the buyer-TMC business model. Ushered in professional procurement practices. Overnight.  Wow. Well, Delta has done it again.  Much less drama … Continue reading

Posted in Airlines, Innovation, Metrics and KPIs, Travel Procurement | Tagged , , | 3 Comments

Why Lufthansa Will Change Our Industry for the Better

Lufthansa Group announced a bold move to charge 16 euros for each ticket issued through a GDS.  Like any other unilateral cost increase,  it’s unwelcome. Travel managers are fuming; many of you seem really angry. It reminds me of the … Continue reading

Posted in Airlines, Distribution, Travel Management | Tagged , , | 2 Comments

GDS Surcharges: What’s A Fair Price?

Now that Lufthansa Group has announced its €16 surcharge for bookings made in the GDS channel, let’s tackle the fundamental issue it raises. If the GDS channel offers a better value to corporate buyers, then what is  a fair price for … Continue reading

Posted in Airlines, Distribution, Travel Procurement | Tagged | 8 Comments

Air Sourcing Moves Out of the Slow Lane

The big bottleneck in airline sourcing projects is the time and cost of entering detailed airline contract terms.  That will soon change for the better. Fayrnet, a product of Volaro, automates the loading of airline contracts into GDSs. In speaking today … Continue reading

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Airline Sourcing One-Day Workshops

Any travel buyer interested in learning the most powerful and innovative methods for sourcing airlines should attend one of my workshops: Airline Sourcing, Nov. 14th in Chicago Airline Sourcing, Dec. 10th in Dallas I’ll cover the basics, but then quickly … Continue reading

Posted in Airlines, Education, Travel Procurement | Tagged , , , | 1 Comment

Travel Data and Airline Sourcing Education Decks

You gotta love the 40 good folks who gave up a beautiful Sunday in San Diego to talk travel data.  I delivered a 6-hour workshop for GBTA on this topic, and am proud to report that not one person fell … Continue reading

Posted in Airlines, Data, Education, Metrics and KPIs | 2 Comments