Category Archives: Spend Categories

Black Car Cost Control

Jeff LaFave, founder and CEO of SummitQwest, has mastered the art of controlling black car costs for his corporate clients.  If you’re keen to see 15% savings in this category, read on… A big pain in black car spend management … Continue reading

Posted in Ground Transport, Spend Categories, Travel Procurement | Tagged , , | 3 Comments

AA-US Merger Implications for Gov and Biz Travel

This morning I pointed out some new frontiers in managed travel to the Society of Government Travel Professionals.  Things like traveler friction, trip tailoring, edit rights, Managed Travel 2.0 and traveler dashboards, along with their implications for the government travel … Continue reading

Posted in Airlines, Spend Categories, Travel Industry, Travel Procurement, Travel Suppliers | Tagged , | 4 Comments

What’s the airline’s cost of your ticket?

How helpful would it be to know the airline’s cost of any ticket? Procurement pros often use cost modeling to estimate profit margins, then use that as  context for price negotiations. But airline pricing doesn’t depend much (some would say … Continue reading

Posted in Airlines, Data, Innovation, Travel Procurement | Tagged , , | 9 Comments

KPI Toolkit for Travel Managers

A fresh look at travel KPIs and airfare benchmarks, designed for strategic management and executive briefings. Continue reading

Posted in Airlines, Data, Metrics and KPIs, Travel Management | Tagged , , , , , | 16 Comments

ProcureApp’s Clever Compliance Tool

Disclosure: I’ve served  ProcureApp as an unpaid advisor. Procurement folks hate undiscounted spend.  They’ll love ProcureApp.  Why? Because it detects when a buyer (think traveler) has wandered onto a non-approved supplier’s website. When that happens, a friendly message pops up. … Continue reading

Posted in Airlines, Cool Tools, Ground Transport, Hotels, Managed Travel 2.0, Travel Policy, Travel Procurement, Travel Technology | Tagged , , , | 7 Comments

“Book It” Will Spark Travel Value Engines

Book It, the oh-so-clever service from Short’s Travel, is a game changer. Book It makes the “Shop anywhere, but book it here” concept practical for corporate travelers. Travelers can use any website to find an itinerary and fare they like, … Continue reading

Posted in Airlines, Innovation, Managed Travel 2.0, TIILTS, Travel Management, Travel Policy, Travel Procurement, Travel Technology | Tagged , , | 12 Comments

Short’s Book It: A Brilliant Booking Breakthrough

Short’s Travel, arguably the most innovative TMC in North America, has done it again*. Book It** allows a corporate traveler to search for airfares on any site, then e-mail the selected flight info to Short’s for booking and en-route servicing. … Continue reading

Posted in Airlines, Cool Tools, Innovation, Managed Travel 2.0, Travel Management, Travel Policy, Travel Procurement, Travel Technology | Tagged , , , | 6 Comments

De-Commoditizing Airlines – A Long Road Ahead

Last week in Beijing I made the case for de-commoditizing the airlines.  Even though it was a friendly audience at the CASMA Fall Global Conference, there was some sharp discussion during Q&A.  Fair enough, as I skewered American’s handling of … Continue reading

Posted in Airlines, Distribution, Innovation, Travel Industry, Travel Suppliers | Tagged , , , , , | 2 Comments

Direct Connect By Google – Oh Yes

It’s a simple formula. Google Flight Search + Airlines’ Hunger for Direct Connect = Trouble for GDSs. You may think Google Flight Search is just another meta search tool.  I think it is a major step in a campaign to … Continue reading

Posted in Airlines, Distribution, Innovation, TIILTS, Travel Technology | Tagged , , , , | 14 Comments

Innovative Boarding Method Could Save Big Bucks

Who says that innovation requires fancy new technology?  Jason Steffen, an astrophysicist, figured out a much faster way for passengers to board an airplane.  OK, so he did use a computer to model the problem, but the solution is elegantly … Continue reading

Posted in Airlines, Innovation, TIILTS | Tagged , , | 2 Comments