Category Archives: Travel Management

A Challenge To My Travel Procurement Friends

 Is it time to think about your category goals for 2018?  Yep. Are you hoping to somehow increase the size of your savings next year?  Of course.   Are you optimistic about meeting that goal?  Probably not. Would you like to … Continue reading

Posted in Metrics and KPIs, Travel Management, Traveler Friction, Trip Friction | Tagged , , | 2 Comments

A Big Win No One Is Talking About

Two years ago I wrote that travel managers face two paths. One path is to keep doing what you do today: jumping through endless supplier meetings, putting out fires around traveler service issues, continually hacking away towards inbox zero… In … Continue reading

Posted in Cool Tools, Innovation, Managed Travel 2.0, Travel Management, Traveler Friction | Tagged , , | 1 Comment

Let’s Buy Less Effective Trips!

Said no one, ever. Imagine giving management a choice between these two travel programs: “Nickels and Dimes” and “Goldmine”. In the Nickels and Dimes program, they get travelers who are more burned out, more likely to quit, have less productivity, report … Continue reading

Posted in Travel Management, Travel Policy, Trip Friction | Tagged , , | 2 Comments

GBT’s Non-GDS Charge Makes Sense

Buyers have a new distribution dilemma. American Express GBT is phasing in a $10 surcharge for handling airline tickets from carriers who don’t use common industry channels for sales and settlement. (More coverage here, here and here.) Think of this as … Continue reading

Posted in Airlines, Distribution, Travel Management | 4 Comments

Relationship Advice for Road Warriors

Surely a ton of travel creates unique strains for road warriors and their families. Fortunately, these problems are fairly predictable, and can be managed with a bit of planning, effort and honest communication.  If you know a road warrior or … Continue reading

Posted in Traveler Friction | Tagged , | 1 Comment

What’s The Real Goal of a Travel Program?

  Quick – name three metrics that travel managers care most about…and no, you can’t say savings, savings and savings. Savings, for sure, maybe followed by discounts and policy compliance, or average ticket price/room/car rate.    These are time-tested, industry-accepted, … Continue reading

Posted in Data, Innovation, Travel Management, Travel Procurement, Traveler Friction | Tagged , | 52 Comments

Two Steps Closer to a 2-Channel Future

Travel managers, you’re gonna need a two-channel booking strategy.  Maybe not this year, but fairly soon in the scheme of corporate travel time. The second shoe dropped last week, when The Company Dime broke the news (paywall, worth it) about airlines … Continue reading

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4 Services for Reducing Traveler Friction

Innovation and traveler friction are popular topics for you folks, so here are a few quick profiles of new ways to make life easier for travelers. DUFL – Allows travelers to travel without luggage.  A mashup of FedEx and your favorite … Continue reading

Posted in Cool Tools, Innovation, Traveler Friction | Tagged , | 3 Comments

Top 5 Posts in 2015; What should I write about in 2016?

Let’s start 2016 off in the right direction.. Please tell me what you’d like me to write about. To make things quick, easy and anonymous, here’s a 1-question survey of possible topics: Tell Gillespie what to write about If you’re … Continue reading

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Why Lufthansa Will Change Our Industry for the Better

Lufthansa Group announced a bold move to charge 16 euros for each ticket issued through a GDS.  Like any other unilateral cost increase,  it’s unwelcome. Travel managers are fuming; many of you seem really angry. It reminds me of the … Continue reading

Posted in Airlines, Distribution, Travel Management | Tagged , , | 2 Comments