Category Archives: Managed Travel 2.0

Two Steps Closer to a 2-Channel Future

Travel managers, you’re gonna need a two-channel booking strategy.  Maybe not this year, but fairly soon in the scheme of corporate travel time. The second shoe dropped last week, when The Company Dime broke the news (paywall, worth it) about airlines … Continue reading

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Lufthansa Accelerates Managed Travel 2.0

Lufthansa Group announced it will charge 16 Euros for each booking made in the GDS channel. This is a seismic event for the corporate travel industry for these reasons: Channel steering becomes a differentiator for legacy carriers GDS/TMC  and GDS/airline … Continue reading

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Travel Managers, Choose Your Career Path

You travel managers have very challenging jobs.  You also have two very stark career paths in front of you. Let’s start with where you’re at today: You’re managing a complicated and ever-changing mix of problems.  One hour it’s all about … Continue reading

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Open Booking Takes Off With United

The corporate travel industry today took a big step toward making Open Booking a practical choice for travelers and travel managers. United and Concur announced their intention to launch a TripLink-enabled booking path on United.com by the first quarter of … Continue reading

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Road Warrior Burnout: A Worthy Problem

Too much travel can cause anybody a load of stress.   Exhibit A is Brad Feld, one of Silicon Valley’s best-known angel/venture capitalists.  He lives in Colorado and was traveling 50-75% of the time.   He hit a wall.  Knew … Continue reading

Posted in Managed Travel 2.0, Metrics and KPIs, Travel Management, Travel Policy, Traveler Friction | Tagged , , , , | 2 Comments

Turning the Open Booking Lights On

Good debates require good definitions.  The polarizing phrase “Open Booking” is a case in point.  It has at least two very different meanings. A popular interpretation of Open Booking has travelers booking outside the approved corporate channel, with no responsibility … Continue reading

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Learn, Network and Vote at GBTA’s Convention

GBTA’s annual convention (Aug. 4-7 in San Diego) offers great opportunities to learn about the corporate travel industry, network with peers and vote on the future of GBTA. I’m teaching this travel data workshop on Sunday, Aug. 4th from 9am … Continue reading

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It’s Time For a New Generation of Travel Management

Next year will mark the 20th anniversary of the dawn of modern travel management. In 1994 Delta cut commissions to travel agents, turned travel departments into cost centers overnight, and ushered in the need for more sophisticated management of the … Continue reading

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Will Managed Travel 2.0 Do Away With Discounts?

A colleague recently asked if travel suppliers will continue to offer discounts in the world of Managed Travel 2.0. “Why would suppliers offer discounts under this open booking format?  Why would they simply not let their revenue management team set … Continue reading

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The End of Travel Data Darkness

This is the year in which travel data darkness begins to die. By data darkness, I mean the opacity of travel booking data made outside of company-approved booking channels.  Exhibit A – hotel bookings made on Brand.com. Given that most … Continue reading

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