Category Archives: Managed Travel 2.0

The End of Travel Data Darkness

This is the year in which travel data darkness begins to die. By data darkness, I mean the opacity of travel booking data made outside of company-approved booking channels.  Exhibit A – hotel bookings made on Brand.com. Given that most … Continue reading

Posted in Innovation, Managed Travel 2.0, Travel Management | Tagged , , , | 23 Comments

When To Greenlight an Open Booking

When does it make sense for travelers to book outside the corporate channel?  Whenever you can get through each of these three gates: 1) Will the open booking data be acquired quickly by the corporate traveler security system?  This is … Continue reading

Posted in Innovation, Managed Travel 2.0, Travel Management, Travel Policy | Tagged , , , | 9 Comments

The Future for Travel Management Companies

Managed Travel 2.0 has a huge implication for travel management companies (TMCs). Namely, the business model for TMCs is going to change.Here’s how I see it: Fifth in a series on Managed Travel 2.0 First, let’s start with the core … Continue reading

Posted in Managed Travel 2.0, Travel Industry, Travel Management | Tagged , , , , | 34 Comments

Key Principles of Managed Travel 2.0

Fourth in a series on Managed Travel 2.0 Freedom. That’s the big difference between managed and unmanaged travel. Under a managed travel program, travelers have some fence posts to abide by. The question is how much room to roam do … Continue reading

Posted in Managed Travel 2.0, Travel Management, Travel Policy | Tagged | 10 Comments

The Rise of Managed Travel 2.0

Third in a series on Managed Travel 2.0 Creativity is often born from conflict. For two decades, modern travel management has preached the virtues of travel policy compliance, use of preferred suppliers, and booking through the proper channels. See GE’s … Continue reading

Posted in Managed Travel 2.0, Travel Management, Travel Policy | Tagged , , , , , , , | 6 Comments

The Convenient Fiction of Program Optimization

Second in a series on Managed Travel 2.0 based on my keynote speech at the Beat Live.   Travel program optimization.  It sounds so desirable, doesn’t it? A worthy goal. A complicated process. A successful achievement. “Program optimization” is a phrase … Continue reading

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Why Traveler Friction Matters. 1st in a Series

This series is based on my keynote speech given at the Beat Live.   Traveler Friction vs Travel Policies Travel programs depend on travel policies for savings.  See how the blue line curves down, just like we expect? Travel policies … Continue reading

Posted in Managed Travel 2.0, Travel Policy, Travel Procurement | Tagged , , , | 13 Comments

Managed Travel 2.0 – Explanation and Implications

What do chickens and travelers have in common?  Both might be better off without fences. That’s one of the issues I raised today at The Beat Live’s closing speech.  This speech covered The driving forces behind Managed Travel 2.0 and … Continue reading

Posted in Education, Innovation, Managed Travel 2.0, Travel Management, Travel Policy | Tagged , , , | 4 Comments

GBTA Prezos: Hit 1 Home Run, Struck 2 Nerves

Evan Konwiser and I presented the “Managed Travel 2.0” session at GBTA’s Global Convention last month.  The presentation was well received – lots of good discussion in the session, and after, about the implications of this form of travel management. … Continue reading

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From Friction to Fire at GBTA

The sparks are flying. No, not about GBTA’s IP policies – we got that resolved a couple of weeks ago.  Thanks to all who weighed in on that – GBTA leadership heard you loud and clear. This is much, much … Continue reading

Posted in Education, Managed Travel 2.0, Travel Management, Travel Policy, Travel Procurement | Tagged , , | 8 Comments