Category Archives: Travel Management

4 Services for Reducing Traveler Friction

Innovation and traveler friction are popular topics for you folks, so here are a few quick profiles of new ways to make life easier for travelers. DUFL – Allows travelers to travel without luggage.  A mashup of FedEx and your favorite … Continue reading

Posted in Cool Tools, Innovation, Traveler Friction | Tagged , | 3 Comments

Top 5 Posts in 2015; What should I write about in 2016?

Let’s start 2016 off in the right direction.. Please tell me what you’d like me to write about. To make things quick, easy and anonymous, here’s a 1-question survey of possible topics: Tell Gillespie what to write about If you’re … Continue reading

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Why Lufthansa Will Change Our Industry for the Better

Lufthansa Group announced a bold move to charge 16 euros for each ticket issued through a GDS.  Like any other unilateral cost increase,  it’s unwelcome. Travel managers are fuming; many of you seem really angry. It reminds me of the … Continue reading

Posted in Airlines, Distribution, Travel Management | Tagged , , | 2 Comments

Lufthansa Accelerates Managed Travel 2.0

Lufthansa Group announced it will charge 16 Euros for each booking made in the GDS channel. This is a seismic event for the corporate travel industry for these reasons: Channel steering becomes a differentiator for legacy carriers GDS/TMC  and GDS/airline … Continue reading

Posted in Distribution, Managed Travel 2.0, Travel Management, Travel Procurement | Tagged , | 7 Comments

Manage Travelers and Their Taxes with Traveler Data

Sure, payroll taxes are not in scope of a travel manager’s job.  But there is a great way for travel managers and TMCs to add real value here by being proactive with traveler data. Curious? The Problem Many countries and other … Continue reading

Posted in Data, Travel Management | Tagged , | 5 Comments

Travel Managers, Choose Your Career Path

You travel managers have very challenging jobs.  You also have two very stark career paths in front of you. Let’s start with where you’re at today: You’re managing a complicated and ever-changing mix of problems.  One hour it’s all about … Continue reading

Posted in Managed Travel 2.0, Travel Management, Traveler Friction | Tagged , , | 1 Comment

A Better Way to Manage Road Warriors, and Their Costs

You road warriors are a hardy bunch, aren’t you? You spend over a hundred hours a year on planes, take trips on short notice, cross too many time zones, lose sleep, gain weight, get up way early and come home … Continue reading

Posted in Sustainable Travel, Travel Management, Travel Procurement, Traveler Friction | Tagged , , , | 1 Comment

Why TMCs Need a Dramatically Different Sales Approach

Ever notice how Travel Management Companies (TMCs) have a hard time selling their value? It’s not a complicated value proposition.  “We’ll help you book travel at low prices and help your travelers on the road, so you’ll save money and … Continue reading

Posted in Travel Management, Travel Procurement, Traveler Friction | Tagged , , , | 7 Comments

Why Data Predicting Trumps Data Reporting

Quick – name a travel metric that your CFO would pay a lot of money to predict reasonably well. Next year’s travel savings? Maybe. Next year’s travel spend? Maybe.  But he won’t pick your firm’s future travel policy compliance rate, … Continue reading

Posted in Data, Metrics and KPIs, Travel Management | Tagged , | 3 Comments

Traveler Friction, Part 1: Three Key Benchmarks

Road warriors are a hardy bunch.  tClara’s data on more than 100,000 travelers shows that each month road warriors often spend more than ten nights away from home, and spend more than 30 hours on planes.  Month after month, that … Continue reading

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