Category Archives: Traveler Friction

A Big Win No One Is Talking About

Two years ago I wrote that travel managers face two paths. One path is to keep doing what you do today: jumping through endless supplier meetings, putting out fires around traveler service issues, continually hacking away towards inbox zero… In … Continue reading

Posted in Cool Tools, Innovation, Managed Travel 2.0, Travel Management, Traveler Friction | Tagged , , | 1 Comment

Relationship Advice for Road Warriors

Surely a ton of travel creates unique strains for road warriors and their families. Fortunately, these problems are fairly predictable, and can be managed with a bit of planning, effort and honest communication.  If you know a road warrior or … Continue reading

Posted in Traveler Friction | Tagged , | 1 Comment

What’s The Real Goal of a Travel Program?

  Quick – name three metrics that travel managers care most about…and no, you can’t say savings, savings and savings. Savings, for sure, maybe followed by discounts and policy compliance, or average ticket price/room/car rate.    These are time-tested, industry-accepted, … Continue reading

Posted in Data, Innovation, Travel Management, Travel Procurement, Traveler Friction | Tagged , | 52 Comments

4 Services for Reducing Traveler Friction

Innovation and traveler friction are popular topics for you folks, so here are a few quick profiles of new ways to make life easier for travelers. DUFL – Allows travelers to travel without luggage.  A mashup of FedEx and your favorite … Continue reading

Posted in Cool Tools, Innovation, Traveler Friction | Tagged , | 3 Comments

Travel Managers, Choose Your Career Path

You travel managers have very challenging jobs.  You also have two very stark career paths in front of you. Let’s start with where you’re at today: You’re managing a complicated and ever-changing mix of problems.  One hour it’s all about … Continue reading

Posted in Managed Travel 2.0, Travel Management, Traveler Friction | Tagged , , | 1 Comment

A Better Way to Manage Road Warriors, and Their Costs

You road warriors are a hardy bunch, aren’t you? You spend over a hundred hours a year on planes, take trips on short notice, cross too many time zones, lose sleep, gain weight, get up way early and come home … Continue reading

Posted in Sustainable Travel, Travel Management, Travel Procurement, Traveler Friction | Tagged , , , | 1 Comment

Why TMCs Need a Dramatically Different Sales Approach

Ever notice how Travel Management Companies (TMCs) have a hard time selling their value? It’s not a complicated value proposition.  “We’ll help you book travel at low prices and help your travelers on the road, so you’ll save money and … Continue reading

Posted in Travel Management, Travel Procurement, Traveler Friction | Tagged , , , | 7 Comments

Traveler Friction, Part 1: Three Key Benchmarks

Road warriors are a hardy bunch.  tClara’s data on more than 100,000 travelers shows that each month road warriors often spend more than ten nights away from home, and spend more than 30 hours on planes.  Month after month, that … Continue reading

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A Brighter Way to Measure Travel’s Impact

For the amount of money firms spend on travel, surely they’d like to know the impact. There is an incredibly practical – and pretty easy –  way to answer this question. Forget about ROI – it’s too theoretical.  Skip Big … Continue reading

Posted in Metrics and KPIs, Sustainable Travel, Travel Management, Travel Policy, Traveler Friction | Tagged , , , | 8 Comments

Identifying Travel-related Retention Risks

Who can say when a traveler has reached that dreary destination of travel burnout? It’s a very individual issue, yes?  For some, it may take years of constant hopping from terminal to taxi, while others may arrive after a few … Continue reading

Posted in Travel Management, Travel Procurement, Traveler Friction | Tagged , , | 4 Comments