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This blog is for anyone involved in the travel industry. I focus mostly on the procurement and management of corporate travel, with a bent toward best practices and innovation.
Category Archives: Travel Policy
Let’s Buy Less Effective Trips!
Said no one, ever. Imagine giving management a choice between these two travel programs: “Nickels and Dimes” and “Goldmine”. In the Nickels and Dimes program, they get travelers who are more burned out, more likely to quit, have less productivity, report … Continue reading
Posted in Travel Management, Travel Policy, Trip Friction
Tagged road warrior, travel burnout, traveler research
2 Comments
A Brighter Way to Measure Travel’s Impact
For the amount of money firms spend on travel, surely they’d like to know the impact. There is an incredibly practical – and pretty easy – way to answer this question. Forget about ROI – it’s too theoretical. Skip Big … Continue reading
Road Warrior Burnout: A Worthy Problem
Too much travel can cause anybody a load of stress. Exhibit A is Brad Feld, one of Silicon Valley’s best-known angel/venture capitalists. He lives in Colorado and was traveling 50-75% of the time. He hit a wall. Knew … Continue reading
When To Greenlight an Open Booking
When does it make sense for travelers to book outside the corporate channel? Whenever you can get through each of these three gates: 1) Will the open booking data be acquired quickly by the corporate traveler security system? This is … Continue reading
Key Principles of Managed Travel 2.0
Fourth in a series on Managed Travel 2.0 Freedom. That’s the big difference between managed and unmanaged travel. Under a managed travel program, travelers have some fence posts to abide by. The question is how much room to roam do … Continue reading
The Rise of Managed Travel 2.0
Third in a series on Managed Travel 2.0 Creativity is often born from conflict. For two decades, modern travel management has preached the virtues of travel policy compliance, use of preferred suppliers, and booking through the proper channels. See GE’s … Continue reading
Posted in Managed Travel 2.0, Travel Management, Travel Policy
Tagged BookIt, Concur, GDSX, google travel, KDS, managed travel 2.0, Open Booking, Runzheimer
6 Comments
The Convenient Fiction of Program Optimization
Second in a series on Managed Travel 2.0 based on my keynote speech at the Beat Live. Travel program optimization. It sounds so desirable, doesn’t it? A worthy goal. A complicated process. A successful achievement. “Program optimization” is a phrase … Continue reading
Posted in Managed Travel 2.0, Travel Management, Travel Policy
Tagged program optimization, Travel Policy, traveler friction
6 Comments
Why Traveler Friction Matters. 1st in a Series
This series is based on my keynote speech given at the Beat Live. Traveler Friction vs Travel Policies Travel programs depend on travel policies for savings. See how the blue line curves down, just like we expect? Travel policies … Continue reading
Managed Travel 2.0 – Explanation and Implications
What do chickens and travelers have in common? Both might be better off without fences. That’s one of the issues I raised today at The Beat Live’s closing speech. This speech covered The driving forces behind Managed Travel 2.0 and … Continue reading
Posted in Education, Innovation, Managed Travel 2.0, Travel Management, Travel Policy
Tagged managed travel 2.0, MT 2.0, Travel Policy, unmanaged travel
4 Comments
From Friction to Fire at GBTA
The sparks are flying. No, not about GBTA’s IP policies – we got that resolved a couple of weeks ago. Thanks to all who weighed in on that – GBTA leadership heard you loud and clear. This is much, much … Continue reading
