Category Archives: Travel Policy

Let’s Buy Less Effective Trips!

Said no one, ever. Imagine giving management a choice between these two travel programs: “Nickels and Dimes” and “Goldmine”. In the Nickels and Dimes program, they get travelers who are more burned out, more likely to quit, have less productivity, report … Continue reading

Posted in Travel Management, Travel Policy, Trip Friction | Tagged , , | 2 Comments

A Brighter Way to Measure Travel’s Impact

For the amount of money firms spend on travel, surely they’d like to know the impact. There is an incredibly practical – and pretty easy –  way to answer this question. Forget about ROI – it’s too theoretical.  Skip Big … Continue reading

Posted in Metrics and KPIs, Sustainable Travel, Travel Management, Travel Policy, Traveler Friction | Tagged , , , | 8 Comments

Road Warrior Burnout: A Worthy Problem

Too much travel can cause anybody a load of stress.   Exhibit A is Brad Feld, one of Silicon Valley’s best-known angel/venture capitalists.  He lives in Colorado and was traveling 50-75% of the time.   He hit a wall.  Knew … Continue reading

Posted in Managed Travel 2.0, Metrics and KPIs, Travel Management, Travel Policy, Traveler Friction | Tagged , , , , | 2 Comments

When To Greenlight an Open Booking

When does it make sense for travelers to book outside the corporate channel?  Whenever you can get through each of these three gates: 1) Will the open booking data be acquired quickly by the corporate traveler security system?  This is … Continue reading

Posted in Innovation, Managed Travel 2.0, Travel Management, Travel Policy | Tagged , , , | 9 Comments

Key Principles of Managed Travel 2.0

Fourth in a series on Managed Travel 2.0 Freedom. That’s the big difference between managed and unmanaged travel. Under a managed travel program, travelers have some fence posts to abide by. The question is how much room to roam do … Continue reading

Posted in Managed Travel 2.0, Travel Management, Travel Policy | Tagged | 10 Comments

The Rise of Managed Travel 2.0

Third in a series on Managed Travel 2.0 Creativity is often born from conflict. For two decades, modern travel management has preached the virtues of travel policy compliance, use of preferred suppliers, and booking through the proper channels. See GE’s … Continue reading

Posted in Managed Travel 2.0, Travel Management, Travel Policy | Tagged , , , , , , , | 6 Comments

The Convenient Fiction of Program Optimization

Second in a series on Managed Travel 2.0 based on my keynote speech at the Beat Live.   Travel program optimization.  It sounds so desirable, doesn’t it? A worthy goal. A complicated process. A successful achievement. “Program optimization” is a phrase … Continue reading

Posted in Managed Travel 2.0, Travel Management, Travel Policy | Tagged , , | 6 Comments

Why Traveler Friction Matters. 1st in a Series

This series is based on my keynote speech given at the Beat Live.   Traveler Friction vs Travel Policies Travel programs depend on travel policies for savings.  See how the blue line curves down, just like we expect? Travel policies … Continue reading

Posted in Managed Travel 2.0, Travel Policy, Travel Procurement | Tagged , , , | 13 Comments

Managed Travel 2.0 – Explanation and Implications

What do chickens and travelers have in common?  Both might be better off without fences. That’s one of the issues I raised today at The Beat Live’s closing speech.  This speech covered The driving forces behind Managed Travel 2.0 and … Continue reading

Posted in Education, Innovation, Managed Travel 2.0, Travel Management, Travel Policy | Tagged , , , | 4 Comments

From Friction to Fire at GBTA

The sparks are flying. No, not about GBTA’s IP policies – we got that resolved a couple of weeks ago.  Thanks to all who weighed in on that – GBTA leadership heard you loud and clear. This is much, much … Continue reading

Posted in Education, Managed Travel 2.0, Travel Management, Travel Policy, Travel Procurement | Tagged , , | 8 Comments