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This blog is for anyone involved in the travel industry. I focus mostly on the procurement and management of corporate travel, with a bent toward best practices and innovation.
Category Archives: Travel Policy
2-Minute Survey: Travel Program Priorities
Folks, here’s a super-quick 3-question survey about travel program priorities. Travel Program Priorities Survey If you are a travel buyer, please weigh in…it will take less than 2 minutes, and you’ll shed some important light on this issue. 3 questions, … Continue reading
Posted in Education, Travel Policy, Travel Procurement
Tagged Travel program goals, travel program priorities
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Webinar: Building the Case for Better Travel
Wow. This article that challenges the importance of savings is one of the most popular ones I’ve ever written. Still, the question is can you really afford to focus on the benefits of travel, rather than on the cost? The … Continue reading
Posted in Travel Management, Travel Policy, Trip Friction
Tagged Road warriors, travel policy impact, Travel ROI
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Making the Business Case for Better Travel
The most common question I get after speaking about the benefits of reducing traveler friction is “OK, we get the idea, but how are we supposed to sell this to senior management?” Here’s the answer: The whole idea is to balance … Continue reading
Let’s Buy Less Effective Trips!
Said no one, ever. Imagine giving management a choice between these two travel programs: “Nickels and Dimes” and “Goldmine”. In the Nickels and Dimes program, they get travelers who are more burned out, more likely to quit, have less productivity, report … Continue reading
Posted in Travel Management, Travel Policy, Trip Friction
Tagged road warrior, travel burnout, traveler research
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A Brighter Way to Measure Travel’s Impact
For the amount of money firms spend on travel, surely they’d like to know the impact. There is an incredibly practical – and pretty easy – way to answer this question. Forget about ROI – it’s too theoretical. Skip Big … Continue reading
Road Warrior Burnout: A Worthy Problem
Too much travel can cause anybody a load of stress. Exhibit A is Brad Feld, one of Silicon Valley’s best-known angel/venture capitalists. He lives in Colorado and was traveling 50-75% of the time. He hit a wall. Knew … Continue reading
When To Greenlight an Open Booking
When does it make sense for travelers to book outside the corporate channel? Whenever you can get through each of these three gates: 1) Will the open booking data be acquired quickly by the corporate traveler security system? This is … Continue reading
Key Principles of Managed Travel 2.0
Fourth in a series on Managed Travel 2.0 Freedom. That’s the big difference between managed and unmanaged travel. Under a managed travel program, travelers have some fence posts to abide by. The question is how much room to roam do … Continue reading
The Rise of Managed Travel 2.0
Third in a series on Managed Travel 2.0 Creativity is often born from conflict. For two decades, modern travel management has preached the virtues of travel policy compliance, use of preferred suppliers, and booking through the proper channels. See GE’s … Continue reading
Posted in Managed Travel 2.0, Travel Management, Travel Policy
Tagged BookIt, Concur, GDSX, google travel, KDS, managed travel 2.0, Open Booking, Runzheimer
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The Convenient Fiction of Program Optimization
Second in a series on Managed Travel 2.0 based on my keynote speech at the Beat Live. Travel program optimization. It sounds so desirable, doesn’t it? A worthy goal. A complicated process. A successful achievement. “Program optimization” is a phrase … Continue reading
Posted in Managed Travel 2.0, Travel Management, Travel Policy
Tagged program optimization, Travel Policy, traveler friction
6 Comments
