Category Archives: Travel Policy

Webinar: Building the Case for Better Travel

Posted on 03/06/2018 by

Wow.  This article that challenges the importance of savings is one of the most popular ones I’ve ever written. Still, the question is can you really afford to focus on the benefits of travel, rather than on the cost? The … Continue reading →

Posted in Travel Management, Travel Policy, Trip Friction | Tagged , , | 2 Comments

Making the Business Case for Better Travel

Posted on 02/15/2018 by

The most common question I get after speaking about the benefits of reducing traveler friction is “OK, we get the idea, but how are we supposed to sell this to senior management?” Here’s the answer: The whole idea is to balance … Continue reading →

Posted in Metrics and KPIs, Travel Management, Travel Policy, Traveler Friction, Trip Friction | Tagged , , | 3 Comments

Let’s Buy Less Effective Trips!

Posted on 05/25/2017 by

Said no one, ever. Imagine giving management a choice between these two travel programs: “Nickels and Dimes” and “Goldmine”. In the Nickels and Dimes program, they get travelers who are more burned out, more likely to quit, have less productivity, report … Continue reading →

Posted in Travel Management, Travel Policy, Trip Friction | Tagged , , | 2 Comments

A Brighter Way to Measure Travel’s Impact

Posted on 04/16/2014 by

For the amount of money firms spend on travel, surely they’d like to know the impact. There is an incredibly practical – and pretty easy –  way to answer this question. Forget about ROI – it’s too theoretical.  Skip Big … Continue reading →

Posted in Metrics and KPIs, Sustainable Travel, Travel Management, Travel Policy, Traveler Friction | Tagged , , , | 8 Comments

Road Warrior Burnout: A Worthy Problem

Posted on 02/19/2014 by

Too much travel can cause anybody a load of stress.   Exhibit A is Brad Feld, one of Silicon Valley’s best-known angel/venture capitalists.  He lives in Colorado and was traveling 50-75% of the time.   He hit a wall.  Knew … Continue reading →

Posted in Managed Travel 2.0, Metrics and KPIs, Travel Management, Travel Policy, Traveler Friction | Tagged , , , , | 2 Comments

When To Greenlight an Open Booking

Posted on 12/14/2012 by

When does it make sense for travelers to book outside the corporate channel?  Whenever you can get through each of these three gates: 1) Will the open booking data be acquired quickly by the corporate traveler security system?  This is … Continue reading →

Posted in Innovation, Managed Travel 2.0, Travel Management, Travel Policy | Tagged , , , | 9 Comments

Key Principles of Managed Travel 2.0

Posted on 10/15/2012 by

Fourth in a series on Managed Travel 2.0 Freedom. That’s the big difference between managed and unmanaged travel. Under a managed travel program, travelers have some fence posts to abide by. The question is how much room to roam do … Continue reading →

Posted in Managed Travel 2.0, Travel Management, Travel Policy | Tagged | 10 Comments

The Rise of Managed Travel 2.0

Posted on 10/04/2012 by

Third in a series on Managed Travel 2.0 Creativity is often born from conflict. For two decades, modern travel management has preached the virtues of travel policy compliance, use of preferred suppliers, and booking through the proper channels. See GE’s … Continue reading →

Posted in Managed Travel 2.0, Travel Management, Travel Policy | Tagged , , , , , , , | 6 Comments

The Convenient Fiction of Program Optimization

Posted on 09/24/2012 by

Second in a series on Managed Travel 2.0 based on my keynote speech at the Beat Live.   Travel program optimization.  It sounds so desirable, doesn’t it? A worthy goal. A complicated process. A successful achievement. “Program optimization” is a phrase … Continue reading →

Posted in Managed Travel 2.0, Travel Management, Travel Policy | Tagged , , | 6 Comments

Why Traveler Friction Matters. 1st in a Series

Posted on 09/19/2012 by

This series is based on my keynote speech given at the Beat Live.   Traveler Friction vs Travel Policies Travel programs depend on travel policies for savings.  See how the blue line curves down, just like we expect? Travel policies … Continue reading →

Posted in Managed Travel 2.0, Travel Policy, Travel Procurement | Tagged , , , | 13 Comments