It’s a very individual issue, yes? For some, it may take years of constant hopping from terminal to taxi, while others may arrive after a few weeks of run-of-the-mill trips, but are suffering the consequences of way too many problems piling up at home.
I knew I was in travel burnout land when, after a few months of intense travel, the sight of my suitcase made me cringe.
Fortunately, there’s a better way to identify travelers at risk of burnout, without having to flash pictures of carry-ons in front of them and look for signs of dread.
My firm, tClara, is scoring traveler itineraries with Trip Friction™ points. The goal is to create a proxy for the wear and tear travelers incur during their trips.
Why bother? Because all that travel-related wear and tear eventually creates real costs. Productivity costs. Health care and even disability costs. Lower employee engagement levels. And eventually the toughest one – employee turnover.
Our industry needs a good metric, a new KPI, to shine a light on this hidden cost of too much travel. Without such a metric, I don’t see how you can truly claim to optimize a travel program…but that’s another story. Here’s our approach to measuring traveler wear and tear: Continue reading