Category Archives: Travel Technology

Travel Booking Tool Goes Gaming

Wondering where “gamification” will show up in your travel program?  Have a look at SERKO’s  self-booking tool for a peek at the future: Darrin Grafton, SERKO’s CEO, designed his booking tool’s behavior reward module to

Posted in Innovation, TIILTS, Travel Policy, Travel Technology | Tagged , , , , , , , | 9 Comments

Bom Dia, Brazil!

Travel truly is priceless.  How else can you get such a clear view of places, of people?  I’m back from the LACCTE travel conference in Sao Paulo with fresh understandings about managed travel in Latin America Brazil – and implications … Continue reading

Posted in Airlines, Education, Hotels, Travel Procurement, Travel Technology | Tagged , , , , , , , , , , | 15 Comments

TIILTS: Better Travel Data Reporting

Quick, now – what’s the biggest innovation in travel data reporting over the last ten years? Dashboards or Balanced Scorecards?  Those trace back to 1987. Web-based travel reports?  Gotta be 15 years old, at least. Comparative price benchmarking? 15 years … Continue reading

Posted in Innovation, Metrics and KPIs, Travel Management, Travel Technology | Tagged , , , | 12 Comments

TIILTS: Making Traveler Profiles Social

Wouldn’t it be nice to have an easy way for updating your traveler profile?  Regardless of which travel agencies, online sites or airlines you use?  A place where any travel supplier could – with your permission – access your most … Continue reading

Posted in Innovation, TIILTS, Travel Technology | Tagged , , , , , , , | 7 Comments

TIILTS: Policy Points for Good Self-Bookings

TIILTS stands for Travel Innovations I’d Like To See.  You’ll see quite a few more of these in the weeks to come. This first one deals with corporate self-booking tools. There’s a trend toward empowering corporate travelers when it comes … Continue reading

Posted in Innovation, TIILTS, Travel Policy, Travel Procurement, Travel Technology | Tagged , , , , , , , , , , | 8 Comments

“CouldYou” a Clever Innovation from a TMC

Short’s Travel, a mid-west, mid-tier travel management company, proves that TMCs can indeed innovate. The problem: Travelers first set meeting dates, then find itineraries to fit the meeting.  Short’s noticed that the airfares were often lower on near-by dates for … Continue reading

Posted in Airlines, Innovation, Travel Technology | Tagged , , | 9 Comments

Tacos: Inspiration for Travel Innovation

There’s no single right way to innovate, but a flash of creative genius never hurts.  You know you’ve found a truly great solution when your customers cry “My God, why didn’t I think of that?!!” That’s exactly what I said … Continue reading

Posted in Innovation, Travel Technology | Tagged | 4 Comments

Catching Up at NBTA?

If you’re going to NBTA’s Convention in Houston next week, and you’d like to catch up – let me know!  I’ll arrive on Saturday afternoon, and leave on Wednesday afternoon.  No firm plans yet for dinner on Sunday or Monday, … Continue reading

Posted in Education, Innovation, Travel Industry, Travel Suppliers, Travel Technology | Tagged , | 1 Comment

Video Conferencing: What Role for Travel Managers?

You’ve all seen the pressure to reduce travel costs, and the corresponding interest in video conferencing.  The question I’m wrestling with is this:  Where does the travel manager fit in with the effort to cut travel via virtual meetings? Several … Continue reading

Posted in Travel Management, Travel Technology | Tagged , , , , | 2 Comments

Google – the Ultimate Direct Connect Platform?

Let’s connect some dots. Dot 1: Google is in a quandary. It needs to enter big markets with high growth opportunities. Dot 2: Google likes the travel industry. I’ve heard estimates that about 10% of its revenues are attributable to … Continue reading

Posted in Distribution, Innovation, Most Popular Posts, Travel Industry, Travel Management, Travel Procurement, Travel Technology | Tagged , , , , , , , | 9 Comments