What a broad set of travel topics we’ve been discussing here: Gamification, verbal translation, direct connections, data reporting, self-booking breakthroughs, innovation barriers, supplier pricing….I love it.
If you’re a follower of this blog, thank you! And if you’ve contributed to the conversations here, an even bigger thank you!
Here’s the ask: If you like this blog, please recommend it your colleagues. A bigger base means even better conversations, so we’ll all benefit.
Folks can follow for free here. It’s good for about 2-4 articles a month, depending on what catches my eye. Thank you for helping me grow this audience.
Here’s a handy recap of the most popular articles from the last year or so: Continue reading
AirPlus has cracked the code on reporting airline ancillary fees.
Travel managers will find these reports extremely useful. You’ll know with great certainty what your travelers are buying from each airline. You’ll be able to answer important questions, such as:
- How much are we spending on Ancillary Fees (AF)?
- What are the biggest sub-categories of AF – baggage fees, onboard fees, upgrades, extra mileage, etc. (and therefore, implications for negotiations)?
- What’s the average Continue reading
Continental Airlines will charge for meals this fall. It’s about time. And money, and choice.
Lots of travel managers and many more travelers will hate seeing this movie.
“You shouldn’t do this – it’s going to cost me more money!” “You’re just like all the other airlines – unbundling every little thing to make more money”…I can hear the wailing all the way up here in the back seats of this movie theater.
And there, my movie-going readers, is the lesson you already know. Customers want choices. Continue reading