Third in a series on Managed Travel 2.0
Creativity is often born from conflict.
For two decades, modern travel management has preached the virtues of travel policy compliance, use of preferred suppliers, and booking through the proper channels.
See GE’s description of its global travel program as Exhibit A. It’s six sigma production line thinking at its best. It’s the pursuit of travel program optimization via the logic of travel management.
But that policy-first approach frustrates travelers who have access to plenty of good consumer travel tools, who know the value of their time and their trips, and have no problem staying within their travel budget. For them, it’s all about the art of traveling.
Michael Tangney, Google’s travel program manager, gets credit for pioneering a new approach in 2008. Give travelers a target airfare. If they book Continue reading