Travel managers, watch this 2-minute video about the benefits of open API systems, and then ask yourself how it could – should – be applied to the travel industry:
To me, this video makes the point beautifully that open systems create unlimited opportunities. Closed systems, bounded by definition, can and do create value – but which type do you really want to bet on?
Let’s consider the case of direct connections (DC). As I told an audience last week, American Airlines has done an incredibly crappy job Continue reading →
Travel truly is priceless. How else can you get such a clear view of places, of people? I’m back from the LACCTE travel conference in Sao Paulo with fresh understandings about managed travel in Latin America Brazil – and implications for us Norte Americanos.
Lesson Number One – don’t confuse Brazil and “Latin America”. One is a country, the other Continue reading →