Travel managers, watch this 2-minute video about the benefits of open API systems, and then ask yourself how it could – should – be applied to the travel industry:
To me, this video makes the point beautifully that open systems create unlimited opportunities. Closed systems, bounded by definition, can and do create value – but which type do you really want to bet on?
Let’s consider the case of direct connections (DC). As I told an audience last week, American Airlines has done an incredibly crappy job Continue reading