ProcureApp’s Clever Compliance Tool

Disclosure: I’ve served  ProcureApp as an unpaid advisor.

Procurement folks hate undiscounted spend.  They’ll love ProcureApp.  Why? Because it detects when a buyer (think traveler) has wandered onto a non-approved supplier’s website. When that happens, a friendly message pops up.

“Pardon me, old chap.  Couldn’t help noticing that you’re on Brand.com’s site.  Not really an approved supplier, are they?  Tsk, tsk. Why don’t we take a nice stroll over to our approved travel site, and do our shopping and booking over there, shall we?”

Beautiful.  A timely message displayed to a traveler at a critical step in the path of non-compliance. Complete with a link to the preferred site. Continue reading

TIILTS: Policy Points for Good Self-Bookings

TIILTS stands for Travel Innovations I’d Like To See.  You’ll see quite a few more of these in the weeks to come. This first one deals with corporate self-booking tools.

There’s a trend toward empowering corporate travelers when it comes to making their travel arrangements. Why not swim with this tide? Why not create a positive reward, rather than a negative consequence, for travelers who are about to pull the trigger on a travel purchase?

I’d like to see companies reward travelers for doing the right things. Before you say “No way – employees are expected to do that in the first, middle and last place!”, take a breath and hear me out.

What is one of the biggest obstacles to travel policy compliance? You got it – Frequent Flyer Points.  These loyalty schemes work really well, so why not take a page from the suppliers and put the concept to work for you buyers?

Here’s a mock-up of what a points-driven self-booking tool might look like (click on the image for a better view):

The keys are that the traveler gets very clear reinforcement of the desired booking behavior, the reward associated with it,  his current status, and what it takes to get to the next level.  There are lots of variations on this, but you  get the idea – a way-easy element to build right into the point of sale when – and where –  it matters most. Continue reading