Let’s Buy Less Effective Trips!

Travel Programs Insights cover pageSaid no one, ever.

Imagine giving management a choice between these two travel programs: “Nickels and Dimes” and “Goldmine”.

In the Nickels and Dimes program, they get travelers who are more burned out, more likely to quit, have less productivity, report higher rates of sickness, are less willing to travel, and for the kicker, produce 22% less effective trips.

In the Goldmine program, they get the opposite – happier, healthier, more productive travelers who are more willing to travel and – pay attention – produce more effective trips.

Of course the Goldmine program is going to be more expensive.  Just like an iPhone is more expensive than a cheap flip phone…you get what you pay for.

And yet travel managers Continue reading

Road Warrior Burnout: A Worthy Problem

Too much travel can cause anybody a load of stress.   Exhibit A is Brad Feld, one of Silicon Valley’s best-known angel/venture capitalists.  He lives in Colorado and was traveling 50-75% of the time.   He hit a wall.  Knew he couldn’t keep it up and still lead an emotionally healthy life.

His solution?  He quit traveling for business – cold turkey.  The Harvard Business Review interviewed him here, and Brad writes about it here.   Not traveling seems to be working for him.

The question is, how many of your firm’s road warriors are in danger of hitting this kind of wall?  The consequences can’t be good.

An Alarming “What If”

Imagine if the top ten percent of your frequent travelers called a long-term strike on business travel, like Brad Feld did.  What would happen to your customer relationships,  business development, staff development, collaboration, innovation, etc, etc.? Not to mention the cost of replacing those no-more-travelers  with folks who will travel a lot (or so they say).

What Are The Signs?

Surely your frequent travelers make up some, maybe much of your firm’s top-rated talent.  So who is watching for the early warning signs of traveler burnout?  Who even knows what those signs are?

And if you see those early warning signs, what’s the right response – less travel? Better quality or less stressful travel? Travel recovery days? Dinner for two on the company’s dime?

Who Owns The Problem? Continue reading