Service Standards for Travel Suppliers?

A travel manager in Canada recently asked me for a set of standards that she might use in her Service Level Agreements (SLAs) with her contracted travel suppliers.  I had to admit that not only did I not have any templates, but I wasn’t even sure where she might look.  I took a quick look on the NBTA and ACTE sites, but didn’t see anything.  (If I missed something, please let me know.)

Today, Dennis Bailey (thank you!) sent me this notice of a tender from the Institute of Travel and Meetings (ITM).  ITM are addressing the need for service metrics head-on. Bully for them!

Service standards are Continue reading