Tag Archives: Total Cost of Travel

A Challenge To My Travel Procurement Friends

 Is it time to think about your category goals for 2018?  Yep. Are you hoping to somehow increase the size of your savings next year?  Of course.   Are you optimistic about meeting that goal?  Probably not. Would you like to … Continue reading

Posted in Metrics and KPIs, Travel Management, Traveler Friction, Trip Friction | Tagged , , | 2 Comments

Delta Makes On-time Bet; Leads on Total Cost of Travel

Remember when Delta capped commissions twenty years ago?  It shocked the industry. Transformed corporate travel programs into cost centers.   Re-wrote the buyer-TMC business model. Ushered in professional procurement practices. Overnight.  Wow. Well, Delta has done it again.  Much less drama … Continue reading

Posted in Airlines, Innovation, Metrics and KPIs, Travel Procurement | Tagged , , | 3 Comments

Why TMCs Need a Dramatically Different Sales Approach

Ever notice how Travel Management Companies (TMCs) have a hard time selling their value? It’s not a complicated value proposition.  “We’ll help you book travel at low prices and help your travelers on the road, so you’ll save money and … Continue reading

Posted in Travel Management, Travel Procurement, Traveler Friction | Tagged , , , | 7 Comments