That’s the trifecta of travel management, isn’t it? So which horse would you bet on to deliver these wins – the one with, or without, a jockey? The managed travel program, or the unmanaged travel program?
GBTA’s “Global Business Traveler Study 2012”, a 72-page report, shows the winner is the unmanaged program – and it’s not even a close race. That’s the conclusion I draw from the study’s facts as they pertain to U.S. travelers. Continue reading