The Curious Case Against Managing Travel

Achieve better trips. Increase traveler satisfaction. Spend less on travel.

That’s the trifecta of travel management, isn’t it? So which horse would you bet on to deliver these wins – the one with, or without, a jockey? ┬áThe managed travel program, or the unmanaged travel program?

GBTA’s “Global Business Traveler Study 2012”, a 72-page report, shows the winner is the unmanaged program – and it’s not even a close race. ┬áThat’s the conclusion I draw from the study’s facts as they pertain to U.S. travelers. Continue reading