Here’s my take on what suppliers need to do differently when competing for your business. (This first appeared as an Op-Ed piece in Business Travel News on Nov. 16th)
In these tough times, buyers are extracting favorable pricing across the travel industry. Not surprisingly, this frustrates most suppliers—namely those who don’t have the lowest prices. How many times do we hear suppliers wishing for buyers to “see the bigger picture,” “don’t treat us as a commodity” and “put more value on partnership”?
Translation: “Pick me, even if I don’t have the lowest price.” Continue reading