Author Archives: Scott Gillespie

A Brighter Way to Measure Travel’s Impact

For the amount of money firms spend on travel, surely they’d like to know the impact. There is an incredibly practical – and pretty easy –  way to answer this question. Forget about ROI – it’s too theoretical.  Skip Big … Continue reading

Posted in Metrics and KPIs, Sustainable Travel, Travel Management, Travel Policy, Traveler Friction | Tagged , , , | 2 Comments

Identifying Travel-related Retention Risks

Who can say when a traveler has reached that dreary destination of travel burnout? It’s a very individual issue, yes?  For some, it may take years of constant hopping from terminal to taxi, while others may arrive after a few … Continue reading

Posted in Travel Management, Travel Procurement, Traveler Friction | Tagged , , | 4 Comments

Road Warrior Burnout: A Worthy Problem

Too much travel can cause anybody a load of stress.   Exhibit A is Brad Feld, one of Silicon Valley’s best-known angel/venture capitalists.  He lives in Colorado and was traveling 50-75% of the time.   He hit a wall.  Knew … Continue reading

Posted in Managed Travel 2.0, Metrics and KPIs, Travel Management, Travel Policy, Traveler Friction | Tagged , , , , | 1 Comment

Turning the Open Booking Lights On

Good debates require good definitions.  The polarizing phrase “Open Booking” is a case in point.  It has at least two very different meanings. A popular interpretation of Open Booking has travelers booking outside the approved corporate channel, with no responsibility … Continue reading

Posted in Managed Travel 2.0, Travel Management | Tagged , , | 4 Comments

Airline Sourcing One-Day Workshops

Any travel buyer interested in learning the most powerful and innovative methods for sourcing airlines should attend one of my workshops: Airline Sourcing, Nov. 14th in Chicago Airline Sourcing, Dec. 10th in Dallas I’ll cover the basics, but then quickly … Continue reading

Posted in Airlines, Education, Travel Procurement | Tagged , , , | 1 Comment

Travel Data and Airline Sourcing Education Decks

You gotta love the 40 good folks who gave up a beautiful Sunday in San Diego to talk travel data.  I delivered a 6-hour workshop for GBTA on this topic, and am proud to report that not one person fell … Continue reading

Posted in Airlines, Data, Education, Metrics and KPIs | 2 Comments

I’m back in the analytics game with tClara

Many of you know that I sold my last company, Travel Analytics,  back in 2006.  I had a 5-year non-compete, and filled my time doing a fair amount of speaking and training, and of course writing here on whatever caught … Continue reading

Posted in Consultants, Data, Metrics and KPIs, Travel Procurement | Tagged , , | 10 Comments

Learn, Network and Vote at GBTA’s Convention

GBTA’s annual convention (Aug. 4-7 in San Diego) offers great opportunities to learn about the corporate travel industry, network with peers and vote on the future of GBTA. I’m teaching this travel data workshop on Sunday, Aug. 4th from 9am … Continue reading

Posted in Education, Managed Travel 2.0 | Tagged , , | Leave a comment

Pain-less TMC RFP Process

Anyone who’s worked on a TMC RFP knows what a royal pain in the butt these projects are.  Lots of reasons for this – it’s an infrequently sourced category, there are no standard data elements, questions or pricing schedules, and … Continue reading

Posted in Innovation, Travel Procurement | Tagged , , | 7 Comments

Black Car Cost Control

Jeff LaFave, founder and CEO of SummitQwest, has mastered the art of controlling black car costs for his corporate clients.  If you’re keen to see 15% savings in this category, read on… A big pain in black car spend management … Continue reading

Posted in Ground Transport, Spend Categories, Travel Procurement | Tagged , , | 3 Comments