Author Archives: Scott Gillespie

Webinar: Building the Case for Better Travel

Wow.  This article that challenges the importance of savings is one of the most popular ones I’ve ever written. Still, the question is can you really afford to focus on the benefits of travel, rather than on the cost? The … Continue reading

Posted in Travel Management, Travel Policy, Trip Friction | Tagged , , | 2 Comments

Making the Business Case for Better Travel

The most common question I get after speaking about the benefits of reducing traveler friction is “OK, we get the idea, but how are we supposed to sell this to senior management?” Here’s the answer: The whole idea is to balance … Continue reading

Posted in Metrics and KPIs, Travel Management, Travel Policy, Traveler Friction, Trip Friction | Tagged , , | 3 Comments

A Challenge To My Travel Procurement Friends

 Is it time to think about your category goals for 2018?  Yep. Are you hoping to somehow increase the size of your savings next year?  Of course.   Are you optimistic about meeting that goal?  Probably not. Would you like to … Continue reading

Posted in Metrics and KPIs, Travel Management, Traveler Friction, Trip Friction | Tagged , , | 2 Comments

A Big Win No One Is Talking About

Two years ago I wrote that travel managers face two paths. One path is to keep doing what you do today: jumping through endless supplier meetings, putting out fires around traveler service issues, continually hacking away towards inbox zero… In … Continue reading

Posted in Cool Tools, Innovation, Managed Travel 2.0, Travel Management, Traveler Friction | Tagged , , | 1 Comment

Let’s Buy Less Effective Trips!

Said no one, ever. Imagine giving management a choice between these two travel programs: “Nickels and Dimes” and “Goldmine”. In the Nickels and Dimes program, they get travelers who are more burned out, more likely to quit, have less productivity, report … Continue reading

Posted in Travel Management, Travel Policy, Trip Friction | Tagged , , | 2 Comments

The Hourly Cost of Air Travel

Road warriors, by definition, do a lot of traveling. All their airline tickets add up to some pretty big expenses, as do the hours they spend inside airplanes. Why not take those two pieces of data and show what it … Continue reading

Posted in Airlines, Data, Metrics and KPIs | Tagged , | 4 Comments

GBT’s Non-GDS Charge Makes Sense

Buyers have a new distribution dilemma. American Express GBT is phasing in a $10 surcharge for handling airline tickets from carriers who don’t use common industry channels for sales and settlement. (More coverage here, here and here.) Think of this as … Continue reading

Posted in Airlines, Distribution, Travel Management | 4 Comments

Relationship Advice for Road Warriors

Surely a ton of travel creates unique strains for road warriors and their families. Fortunately, these problems are fairly predictable, and can be managed with a bit of planning, effort and honest communication.  If you know a road warrior or … Continue reading

Posted in Traveler Friction | Tagged , | 1 Comment

What’s The Real Goal of a Travel Program?

  Quick – name three metrics that travel managers care most about…and no, you can’t say savings, savings and savings. Savings, for sure, maybe followed by discounts and policy compliance, or average ticket price/room/car rate.    These are time-tested, industry-accepted, … Continue reading

Posted in Data, Innovation, Travel Management, Travel Procurement, Traveler Friction | Tagged , | 52 Comments

Two Steps Closer to a 2-Channel Future

Travel managers, you’re gonna need a two-channel booking strategy.  Maybe not this year, but fairly soon in the scheme of corporate travel time. The second shoe dropped last week, when The Company Dime broke the news (paywall, worth it) about airlines … Continue reading

Image | Posted on | Tagged , , | 3 Comments