Author Archives: Scott Gillespie

Travel Managers, Choose Your Career Path

You travel managers have very challenging jobs.  You also have two very stark career paths in front of you. Let’s start with where you’re at today: You’re managing a complicated and ever-changing mix of problems.  One hour it’s all about … Continue reading

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Survey Says: Biggest Analytical Pain Points Are…

* Quantifying savings (36%), and measuring the traveler experience (16%) * Working with travel technology tools, e.g. self-booking, expense reporting and data reporting tools (34%), and the airline category (20%) * Deciding how to structure the analysis (22%), getting good … Continue reading

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Travel Buyers, What’s Your Big Analytical Pain Point?

A lot of folks in the travel industry don’t enjoy the numbers side of the business nearly as much as they do the people side.  Fair enough, as the whole industry is built on the premise of building better interpersonal … Continue reading

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On Concur’s Future

It’s easy to be a Concur critic these days.  But “these days” ain’t the same as “in the future”. I attended Concur’s annual customer event, Fusion, this week.  Let’s start with the negatives: Concur clearly knows their user base has been … Continue reading

Posted in Travel Industry, Travel Technology | Tagged , , | 4 Comments

A Better Way to Manage Road Warriors, and Their Costs

You road warriors are a hardy bunch, aren’t you? You spend over a hundred hours a year on planes, take trips on short notice, cross too many time zones, lose sleep, gain weight, get up way early and come home … Continue reading

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Why TMCs Need a Dramatically Different Sales Approach

Ever notice how Travel Management Companies (TMCs) have a hard time selling their value? It’s not a complicated value proposition.  “We’ll help you book travel at low prices and help your travelers on the road, so you’ll save money and … Continue reading

Posted in Travel Management, Travel Procurement, Traveler Friction, Trip Friction | Tagged , , , | 6 Comments

Why Data Predicting Trumps Data Reporting

Quick – name a travel metric that your CFO would pay a lot of money to predict reasonably well. Next year’s travel savings? Maybe. Next year’s travel spend? Maybe.  But he won’t pick your firm’s future travel policy compliance rate, … Continue reading

Posted in Data, Metrics and KPIs, Travel Management | Tagged , | 3 Comments

Air Sourcing Moves Out of the Slow Lane

The big bottleneck in airline sourcing projects is the time and cost of entering detailed airline contract terms.  That will soon change for the better. Fayrnet, a product of Volaro, automates the loading of airline contracts into GDSs. In speaking today … Continue reading

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Traveler Friction, Part 1: Three Key Benchmarks

Road warriors are a hardy bunch.  tClara’s data on more than 100,000 travelers shows that each month road warriors often spend more than ten nights away from home, and spend more than 30 hours on planes.  Month after month, that … Continue reading

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Open Booking Takes Off With United

The corporate travel industry today took a big step toward making Open Booking a practical choice for travelers and travel managers. United and Concur announced their intention to launch a TripLink-enabled booking path on United.com by the first quarter of … Continue reading

Posted in Managed Travel 2.0, Travel Management | Tagged , , , | 8 Comments