Tag Archives: benchmarking

Maturity Models for Travel Programs

Ever since working at AT Kearney, I’ve liked the concept of maturity models.  You might know them by the term “Stages of Excellence”, or some other label.  Done well, they are good at helping you quickly get a feel for … Continue reading

Posted in Travel Management, Travel Policy | Tagged , , , | 6 Comments

Top Reads from 1st Quarter 2010

Last quarter’s most popular topics covered travel ROI, savings, metrics and reverse auctions: ROI on Travel and Meetings – Why Bother? – challenges the feasibility of placing ROI metrics on trips; says there is a “good enough” alternative.  It’s called … Continue reading

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Travel Benchmarking Done Well

Benchmarking is one of the most popular requests from travel managers – and one of the most difficult services to provide.  I’ve argued strongly that price benchmarking is wrong and worthless.  Not changing my tune on that one. Performance benchmarking, … Continue reading

Posted in Data, Metrics and KPIs, Travel Management | Tagged , , , , | 7 Comments