Tag Archives: metrics

Stairsteps to Data Heaven

Why is it so damned hard to get great value from the sea of travel data out there? You’d think that corporate travel, a large and mature industry, would have cracked the code by now. And yet most buyers are … Continue reading

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Top Reads from 1st Quarter 2010

Last quarter’s most popular topics covered travel ROI, savings, metrics and reverse auctions: ROI on Travel and Meetings – Why Bother? – challenges the feasibility of placing ROI metrics on trips; says there is a “good enough” alternative.  It’s called … Continue reading

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Travel Benchmarking Done Well

Benchmarking is one of the most popular requests from travel managers – and one of the most difficult services to provide.  I’ve argued strongly that price benchmarking is wrong and worthless.  Not changing my tune on that one. Performance benchmarking, … Continue reading

Posted in Data, Metrics and KPIs, Travel Management | Tagged , , , , | 7 Comments

ROI on Travel and Meetings – Why Bother?

Have you noticed a surge of interest in measuring ROI on travel and meeting (T&M) spend?  I’ll get right to the point.  Trying to measure the return on travel or meeting spend is not worth the effort. It’s like taking … Continue reading

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Savings Metrics, Rat Farms and KPIs Gone Bad

Decades ago, goes the story*,  the French colonialists grew tired of the rat population in Hanoi.  So the French offered a bounty on dead rats.  What happened?  The industrious Vietnamese began raising rats. Therein lies the trouble with metrics.  Be … Continue reading

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Naked Airfares: Price, Quality and Value Revealed

Here’s a great way to see the full value picture when your travelers are shopping for airfares: InsideTrip calculates a trip quality score for each flight that you’re considering. It factors in a dozen elements covering the itinerary’s speed, comfort … Continue reading

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